Android How to

Samsung Online Service Support – S Service


Samsung is offering a new way to get the help you need: S Service. S Service is a live, online customer support service, letting anyone connect directly with a service agent through one-to-one remote support via their PC.

It’s a convenient way for people to get expert help, right from the comfort of their computer. Because it is a chat-based service that operates over your computer, you don’t have to worry about background noise, so you can use it at home, in a café, or anywhere with web access.

S Service is available in English during weekdays from the United States (GMT +9 Mon 9:00am to Fri 11:59pm). Research shows that most people need help for their devices in the evenings, from 7pm to 2am, and S Service is conveniently available during those hours.

How to Use S Service

  1. Using your PC, download the app at and install (works on Windows 8 and higher).
  2. Click the icon Online Tech Support on your desktop.
  3. Enter the nature of your problem and your username and press “Request.” The system will automatically tell you how long the wait is and how many other people are waiting.
  4. When the support representative connects, chat directly about the problem you are having.

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