Mobile Repair – Remote Service, Service Review and Feedback

 

 

 

 

Mobile Repair – Remote Service , Service Review of Manufacturers and Feedback

 
mobile serviceWe created this area to stress upon Service Part. Today, Major issue is not selecting or purchasing Mobiles, Main problem comes when phone isGioneecare out of order and how to get best available service in area near to you.

We have designed a common platform where consumers and manufactures can interact with each other and solve issues immediately.

 

Further, We plan to set up a software which can detect issues on Mobiles remotely and can support customer on the spot. Idea is to provide service to customer on the spot as well as educate customer.

nokiacarePost your reviews about the service feedback or any issue faced whether its Technical or soft skills of Service Centres and we will try to take up issues directly with Top Management to sort out issues asap.


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1 Comment

  • We are planning to go one step further , How to repair mobiles remotely !! Sounds strange but yes its possible. Some of the common problems like fast Battery drainage, Phone responding slow.

    Is it possible, yes it is, 3 routes can be adapted :
    1. At Sales Counters, immediate repair of mobile. Customer education on small issues which may look big.
    2. Remote operator can diagnose mobile and repair.
    3. Remotely educate customer about issues and solutions.

    Why we need this system :

    1. Service Centres normally dont give a good solution
    2. Charge very high, some times more than the cost of Mobile.
    3. Personalized Data at Stake
    4. Time consumed for repairing

    Please do share your comments

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